Performance Measurement Improvement Case Study
Brazosport Regional Health System Lake Jackson, Texas
The Challenges
The Challenges
Brazosport Regional Health System (BRHS) and QHR have successfully partnered in the hospital’s performance measurement and improvement initiatives for nearly a decade. After many years of success, the hospital recently renewed its commitment to quality.
“Last fall, as the hospital was welcoming a number of new leaders, we realized we needed to refocus on quality and bring performance improvement education to BRHS once again. QHR has always been a great resource for us in this area. Th e expertise and insight they bring to the table are invaluable,” said Joan Bell, assistant vice president, Quality Management, at Brazosport Regional Health System.
Q Solutions
QHR began by reevaluating and analyzing BRHS’ quality management organization and capabilities in five critical areas:
- Strategy (Quality a part of strategy, Quality Plan meets requirements)
- Infrastructure (information systems, evidencebased care, committee structure)
- Process (core measures, dashboards, reporting process, action plans and outcomes)
- Organization (model for quality management, roles and responsibilities, customer service, quality staffing)
- Culture (consistency, culture of quality and safety, change management)
The QHR team:
- Interviewed the hospital’s management team
- Observed BRHS’ quality management processes and infrastructure
- Gathered information regarding current operations
- Selected an improvement methodology based on the hospital’s organizational culture and history
- Provided leadership training that focused on leading performance improvement initiatives in each department and between departments.
The Outcome
“QHR provided us with feedbackon our processes…offered insights into areas that could be improved upon. They also conducted extensive leadership training, and assisted us in our PI monitor selection and scorecard implementation. There’s no way we could have accomplished all that we have without QHR.”
